Property Management.
Through innovation and a people first focus we believe we can create outcomes that change expectations of your property investment experience.
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The Creese
Property
Difference
Detailed oriented
From the precision in our tenant screening processes to the thoroughness of our property inspections, we prioritise detail to prevent issues and enhance the overall management service.
Knowledge focus
Our team are industry experts across all aspects of property. This allows us to understand and be ahead of the curve as the economy changes.
Strategy mindset
All property investment should be founded in a strategy. Whether you have one property in your portfolio or 100, we are equipped strategise the best path forwards.
Authenticity
We believe that being authentic and honest is the foremost important task in creating great outcomes for you. Our motivator : changing industry standards.
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Current Rentals
FAQs
Landlords
What do I need to do to change property managers?
Changing property managers is a simple task that we can take care of. One signature and we are able to take it all from there.
How long will it take to find a tenant?
There is no way of knowing how long your property will be on market before finding a tenant.
However, the sooner it gets to market with professional photography, signboard out the front of the property, and online with preferred advertising platforms, the sooner prospective tenants know of the opportunity.
Do I have to allow pets at my property?
The choice is entirely up to you. Keep in mind that there is an increasing number of quality tenants looking to rent with their pets.
If your property is in a strata / body corporate complex the by-laws will need to considered. This is something we are able to assist you with.
What if I would like to sell my property while it is tenanted?
If you would like to sell your property, we will need to do the following:
- Give the tenants 30 days’ notice before it goes on the market.
- If your tenant is still in the first two months of their lease, they will only need 14 days’ notice to vacate unless they were informed of the sale prior to signing their lease.
- When property inspection occur we give 48 hours notice prior to the inspection occurring. (24 hours notice is the legal minimum)
- While property is for sale the tenant has the option to
Remember that this can be a stressful period for the tenant, as they, alike all of us, are conscious of strangers walking through their home. Being considerate of them during the period it is on the market allows for the relationship to stay strong for the purchaser if they intended to buy the property as an investment.
If the selling agent believes that the property would best be sold without the lease agreement in place there is the option to discuss this with the tenants, which is often paired with a small amount of compensation (e.g. moving costs) to make the property immediately available for owner-occupiers.
Does the tenant pay for water usage?
If your property is individually metered then, yes, the tenant will pay for the water usage charges. The landlord in all circumstances will be responsible for the paying the fixed water connection/supply charges.
We will lodge an invoice to the tenant which they will have 14-days to pay to reimburse you for their portion of the water bill.
How often will I receive the rent from the property?
We recommend having funds disbursed monthly as this ensures the any expenses for the property are covered; as compared to needing to have funds deposited to cover any bills that may arise.
Landlords can receive a monthly statement which can be viewed via your PropertyMe account at any time.
What expenses can you manage on my behalf?
We can manage all expenses relating to your rental property including landlord insurance, water rates, council rates, maintenance invoices and any other invoices related to your property. Expenses are paid from the rent funds we collect on your behalf and hold in trust.
Tenants
Can I sub-let the property?
If you would like to sub-let the property you will need to contact Creese Property. This includes if you would like to break-lease and assign the tenancy to a third party for the remaining period of the lease.
If permission is granted you will receive this in writing from Creese Property.
How often to routine inspections occur?
Routine inspections will occur roughly every three months. This is to ensure that the property is being well cared for and any problems with the property can be raised with the landlord.
You do not need to be present during routine inspections, we just ask that any pets are secured during this time. If you would like to be present for the inspection we are able to work with you to secure a time that works.
Should I sign a 6 or 12-month lease?
The lease duration is designed to suit your personal circumstances. We do not recommend signing a lease for longer than 12-months, as this allows for greater flexibility; not tying you down if any life changes where to occur.
If you would like to sign a new 6 or 12-month lease during your current tenancy period please contact us, we are able to discuss this with the landlord and organise it if it suits both parties.
How often can rent be increased?
In the State of Queensland, rental price increases are allowed to occur once every 12-months. If you have an existing lease in place a rental price increase is not allowed to occur; unless it was previously agreed and written into the lease.
Am I allowed to break my lease?
We understand that life changes, and this is something that can not be controlled. If you would like to ‘break lease’ you will be responsible for paying reletting fees and marketing costs to advertise the property until a suitable tenant is found and has occupied the tenancy or until the existing lease expires (which ever occurs first). During this period you will still be required to pay rent and maintain the property. Upon exiting the lease standard bond and exit costs will be associated to bring the property back to its original state.
If you are struggling to meet rental payments and are concerned about falling into arrears it is best to be transparent and communicate this with your property manager. We have a judgement free policy, and want to make sure that you are able to meet rental payments.
How are rental arrears dealt with?
If you believe you may be late with a rent payment please notify us as soon as possible. It is important that we communicate this with the landlord as they will need to make arrangements to ensure they can cover the costs associated to their own mortgage payments and property operating costs.
If we are not advised that payment will be late we will follow below:
- Day 1: Text/email reminder of late payment.
- Day 4: Direct call from your property manager.
- Day 8: We will issue a Form 11 Notice to Remedy Breach
- If rent arrears remains outstanding on the expiry date of the Form 11, a lease termination notice will be issued
- If property is not vacated on the expiry date of the notice to leave, termination will be lodged with QCAT.
Please note, that all tenants are a part of a national tenancy register. In scenarios where ‘Form 11: Notice to Remedy Breach’ are not complied with, this will go on your permanent record and effect your ability to secure a rental property going forwards.
*The information provided on this page is for ease of reference only and can not be relied upon as legal or financial advice. In all circumstances, we recommend that you seek independent financial and legal advice to ensure that you are fully informed in relation to the compliance obligations and risks in the intended transaction and ownership of property in Australia.
Contact Us
- Postal Address: PO BOX 5622, Q Supercentre, Mermaid Waters QLD 4218
- Phone: 0458 672 572
- Business hours: Monday to Friday, 9am - 5pm
- Email: [email protected]